Job ID: C65226
Duties and Responsibilities:
Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade, relocation or removal of the connectivity products. Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices. This includes:
· Managing the timely installation, training, upgrade, relocation or removal of the products
· Coordination and implementation of:
· Phone, DSL Cable-modem communications and Cabling
· Preparation and performance of ASCII downloads
· Ensuring patient historical results are available to client where possible
· Working with Dispatchers and others to schedule installation events.
· Single Point of Contact with Client and Sales for status of installation and service
· Follow up with clients to ensure satisfaction with installation and training.
· Communication with Client, Sales Representatives, Vendors, Hardware Preparation
· Team, Installers, Bridge team members and Help Desk Analysts
· Conduct a phone survey with the client to identify best Care360 product for the
Client:
· Ensuring accurate and complete paperwork for Installers
· Performing post-installation survey to ensure quality.
· Effective verbal and written communications with technical and non-technical individuals
Qualifications:
· Strong commitment to customer satisfaction through teamwork.
· Experience with Web based applications required
· Experience with Care360 application desired
· Excellent written and verbal communication skills
· Excellent interpersonal skills
· Excellent administrative type time management, follow-up and organizational skills
· Experience in troubleshooting technology related issues
· A combination of Information Technology, Customer Service and Project Management skills, or equivalent training
· A+ certification desirable
· Basic Networking knowledge required
· Be available for travel to client sites, including overnight and outside business hours, as required
In addition, the Sr. Level position requires:
· Experience in leading teams in successful projects.
· In-Depth experience in troubleshooting, and problem management.