Job Requisition Number: 285549
Job Description:
RESPONSIBILITIES:
Please note: The correct EMV for this position is: $26,600/ $36,000/ $45,400 The Personal Banker ·builds long-term relationships with existing and new retail and/or small business customers, ensures retention, and provides
excellent service in all customer interactions. The banker's key responsibility is to discover and recommend solutions, cross-sell retail/small business products and services, initiate partner referrals that meet the customer's needs
and financial goals. Personal Banker 1's may reach out into the community by visiting businesses, make outbound calls to customers, and conduct educational seminars in the community.
· Consistently meets sales and referral goals
· Profiles every customer
· Proactively engages with retail and/or small business customers
· Maintains product knowledge of all bank products and services
· Actively educates tellers and other staff as appropriate
· Efficiently and accurately process retail customer transactions
· Consistently provides quality customer service
· Effectively resolves difficult customer situations
· Assists with other Store duties as required.
REQUIREMENTS: Basic Qualifications: 1+ year previous experience selling products and services and 1+ year experience interacting with people or customers
Minimum Qualifications: Proven ability to achieve sales goals, Demonstrated skill in use of computers; Positive approach in interactions with customers and team members. Reliable attendance, Professional Verbal/Written Communication and Presence. Ability to work a flexible schedule that includes working weekends and some holidays;
Preferred Qualifications: Experience in retail sales or the financial industry;Experience meeting customer satisfaction goals; Multilingual speakers are encouraged to apply.